Privacy Policy — First Class Shop
Effective date: TBD. Last updated: TBD.
First Class Remodeling TX LLC ("First Class") respects your privacy. This policy explains what information we collect, how we use it, and your choices.
1. Information we collect
- Account & order data: name, email, phone, billing/shipping address, order history.
- Payment data: processed by Stripe and PayPal. We do not store full card numbers on our servers.
- Usage data: pages viewed, videos watched, clicks, session identifiers, device and browser type, approximate location (from IP).
- Communications: messages you send us, support tickets, WhatsApp messages if you opt in.
2. How we use your information
- Fulfill orders and provide customer service.
- Send transactional emails and tracking updates.
- Improve the site, recommend products, and personalize the video feed.
- Prevent fraud and abuse.
- Comply with legal obligations.
3. Sharing
We share data with the following categories of service providers solely to operate the business:
- Payment processors (Stripe, PayPal)
- Shipping suppliers and carriers (UPS, FedEx, USPS, DHL)
- Tax automation (Stripe Tax)
- Tracking unification (EasyPost)
- Email (Resend) and SMS/WhatsApp providers
- Video hosting (Mux) and CDN (Cloudflare)
- Analytics and fraud prevention
We do not sell your personal information.
4. Cookies
We use cookies and similar technologies for essential site functionality, analytics, and personalization. You can disable non-essential cookies through the banner on first visit.
5. Your rights
Depending on your state of residence, you may have the right to access, correct, delete, or port your personal data, and to opt out of certain types of data processing. California residents: see the CCPA section below.
California (CCPA/CPRA): you may request disclosure, deletion, or correction of personal information we hold about you; you may opt out of "sharing" for cross-context behavioral advertising. Submit requests to firstclassremodelingtx@gmail.com.
6. Children
The site is not directed to children under 13 and we do not knowingly collect data from them.
7. Security
We use industry-standard safeguards to protect your data. No method of transmission over the internet is 100% secure.
8. Retention
We retain personal data only as long as needed to provide services, comply with legal obligations, and resolve disputes.
9. Changes
We may update this policy. The "Last updated" date above reflects the most recent version.
10. Contact
First Class Remodeling TX LLC
Email: firstclassremodelingtx@gmail.com